Did your order not meet your needs? Are you not 100% satisfied with your purchase from Don't worry! We’re sorry your order didn’t work out but we want to make things right.

Eligibility: Returns

You may return your order to Basecamp™ for a full refund within 30 days of your purchase date. To qualify for a Return, a claim must be filed within 30 days of your original order purchase date. Products must be returned in the condition in which you received them.

Items Not Eligible for Return

-Items marked FINAL SALE
-Free gifts or promotional items with retail value
-Returns received in damaged or worn condition
-Returns received after the designated eligibility window

Return Process

You can Return your purchase for up to 30 days from the order purchase date.

To start the Return Process, please contact our Claims Department ( for a Returned Merchandise Authorization (RMA) number.

Note: A Return Merchandise Authorization number (RMA) is required for all Warranty Claims and Returns; without RMA Number, Warranty Claims and Returns will not be processed.

Mail the return package to:

Attention: Returns
17411 Valley Blvd
City of Industry, CA 91744

Please clearly reference your order number and RMA number.

We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete. Customer is responsible for return freight charges; shipping charges are NOT refundable; We do NOT accept COD deliveries.

Refunds take approximately 4 weeks after your return has been received and reviewed.